Sitecore OrderCloud Documentation


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Learn about the conventions of OrderCloud and how the APIs predictable nature enables extreme interoperability.

The OrderCloud API adheres to a RESTful architectural style. URIs, HTTP verbs, headers, payloads, and response codes all follow consistent and predictable patterns. This doc will outline conventions that permeate the entire platform.

SSL Everywhere

API access is only allowed via HTTPS; connections on port 80 are refused entirely. This simplifies the token-based authentication.

JSON Everywhere

UTF-8 encoded JSON is currently the only supported data format for both request and response payloads.

Date Format

Dates/times returned in the API are in UTC time and conform to ISO 8601.

OAuth 2

OrderCloud API authentication is based on the OAuth 2 specification and supports four different workflows, or, in OAuth terms, grant types. Check out our workflows guide to learn more.

Writeable IDs

Writable IDs can be extremely useful for back-office integrations as they can eliminate the need for a mapping middleware layer.

Most resources that map to an entity of some sort (Orders, Users, Addresses, etc.) contain an ID that is optionally writable on creation or update. If you do not pass one, one will be auto-generated and returned in the response, and will be guaranteed to be unique. If you choose to pass an ID, you are responsible for ensuring uniqueness. Things that live under the context of a single Buyer need only be unique within that context. Things that are shared (such as products) must be unique across the entire Seller organization.

Error Handling

For all unsuccessful requests, we attempt to return the most appropriate HTTP status in the 400 range. So long as our platform is responding (i.e. returning anything in the 4xx range or 500), you can count on the response body taking a standard shape.

HTTP Methods

A resource is a set of endpoints used to interact with an object of that same name. OrderCloud adheres to RESTful conventions in its usage of HTTP verbs. You can expect a subset of the following methods to exist on every Resource.

OrderCloud Verb






Returns a specific item

Get a single address



Create or replace an item, you provide a unique ID

Create address ABC, overwriting it, if it already exists



Use it for updating items

Update the name on an address by providing the new name



Returns a list of items

Get a list of addresses



Creates a new item, we generate a unique ID if no ID is provided

Create a new address



Deletes an item

Delete address ABC from the database

HTTP Status Code Summary

OrderCloud uses conventional HTTP response codes to indicate success or failure of an API request. In general, codes in the 2xx range indicate success and codes in the 4xx range indicate an error failed given the information provided (e.g., a required parameter). Only when something goes terribly wrong on our end will you receive a 500 response. As long as the platform is responding you can count on the response body taking a standard shape.

Status Code

Suggested Course of Action

200 - OK

Everything worked as expected. No action required.

201 - Created

Something has been successfully created. No action required.

204 - No Content

The server has successfully fulfilled the request. No action required.

401 - Unauthorized

The user is not authorized to make a call to the API. Check that user credentials are valid and that there is a token on the headers in the format: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9...

403 - Forbidden

The user's Security Profile does not have the necessary roles to make the API call. Update Security Profile to include valid roles for the call. The response will include a list of the missing roles.

400 - Bad Request

Something was wrong with the request. Use the response from the API to determine the corrective course of action.

404 - No Found

The requested resource was not found. A common reason for this is a bad request.

500 - Internal Server Error

There was a server-side issue. Please contact us if you encounter this error code.

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